Welcome to our online store epiplaromantica.gr of the sole proprietorship Kechagia Simpel with VAT Number 037001121 Tax Office of Xanthi with headquarters in Selero-Xanthis, Xanthi 67100.
The visit of the website epiplaromantica.gr which presupposes the unconditional acceptance of the following terms and the use of the services of epiplaromantica.gr, as they appear in the respective services.
1. The copyright of the Content (eg information, data) and the Services of the website (site) epiplaromantica.gr that have been entered in the Network, are protected by Greek, EU and international laws on intellectual property.
2. It is prohibited to copy, distribute, transfer, process, resell, create a production product or mislead the public about their actual provider, the Content Website. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only with the prior written permission of epiplaromantica.gr or any other copyright holder.
3. The online store epiplaromantica.gr provides the Content (eg information, names, photos, illustrations), products and services available through the website "exactly as they are". In no case the online store epiplaromantica.gr is not responsible for any claims of legal or civil and / or criminal nature or for any damage (positive, special or negative, which, indicatively and not restrictively, divisively or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) by visitors of the website or third parties for reasons related to the operation or not or the use of the website or in the impossibility of providing services or information available from him or from any unauthorized interventions of third parties in products and / or services or information available through him. The photos of the products are indicative and we do not bear any responsibility for any spelling mistakes.
4. Prices are subject to change without notice. Price commitment is made only through online ordering and confirmation by the ordering department and not by the automated order registration message. The online store with the brand epiplaromantica.gr can not provide any guarantee for the availability of the products, but undertakes to inform the customers in time about the non-availability. The customer from the moment the order is processed by the order department and has confirmed his order, ensures that he will receive the product at the price at which he "accepted" the transaction even if the price changes in the process. In case the products or services are mentioned on the website with a wrong price due to a typographical error then the orders are automatically canceled. Epiplaromantica.gr is not responsible for any damages that arise to the customer / user of the online store from the execution or not of the orders or from the delay of execution for any reason.
5. The use of the website must be done exclusively for legal purposes and in a way that does not restrict or impede its use by third parties. The visitor is obliged to use the website in accordance with the law, good manners and these terms, and not to perform acts or omissions that may cause damage or malfunction to it, affect or endanger the provision of services of epiplaromantica.gr.
6. The online store epiplaromantica.gr makes every effort for the good operation of its website, but does not guarantee that the operations of the website or servers will be uninterrupted or without any kind of error, free of viruses or other similar elements.
7. The online store epiplaromantica.gr reserves the right to modify, add, change the content or services of the website, as well as the terms of use, whenever it deems necessary and without prior notice, by simply announcing them through its website. place.
8. The names, images, logos and insignia that represent epiplaromantica.gr or third parties and their products or services, are exclusive trademarks of epiplaromantica.gr or third parties protected by the relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of their license or right of use.
9. Payment Methods
9.1 Using a credit or debit card:
ATTENTION: According to the "GDPR" the recipient is only the holder of the Credit / Debit card.
We would like to inform you that only the cardholder (or a person authorized by the holder) can pick up the order by showing his / her ID to the courier or the store.
Payment through Piraeus Bank: Accepts Mastercard, Visa and Maestro. By clicking the SEND ORDER button you will automatically go to the safe environment of PIRAEUS bank where you will enter the details of your debit or credit card.
9.2 Cash on delivery:
Cash on delivery service is charged 2.00€ Cash on delivery service is charged € 2.00 per shipment. You pay the price upon receipt of your order.
9.3 Deposit / Bank Transfer:
In the reason for deposit you must fill in your Name and the number of your order:
PIRAEUS BANK:
Account number: 619 4160983 362
IBAN: GR22 0171 1940 0061 9416 0983 362
Beneficiary name: KECHAGIA SIMPEL
ATTENTION: In case of bank transfer from a different bank, all transfer costs of both trading banks are borne by the buyer…
After the deposit, send us the copy of the payment order by e-mail to payment@epiplaromantica.gr. Your order will be shipped after confirmation of the deposit of the final amount of the order. After 2 working days and if the bank deposit has not been completed, the order is automatically canceled.
10. 10. Shipping Methods and Charges
If your order has been placed until 12:00 noon (working day) it is sent the same day, as a priority, with the courier you have chosen when completing your order.
Orders placed after 12:00 noon are shipped the next business day. * Holidays and weekends are excluded, as they are not considered working days.
ACS Courier
Shipping via ACS courier to all of Greece with shipping fee 3.00 € up to 2 kg. For parcels over 2 (two) kilos there is a charge of 1.00 € per kilo, regardless of the method of payment. * ATTENTION: If you are in an inaccessible area or Delivery will be made with increased shipping costs, for which you will be informed by phone from our store before shipping. If you wish to receive the parcel from the nearest store ACS serving your area, the shipping cost remains € 3.00.
Delivery time
The delivery time of orders is usually 1-3 working days and depends on the area in which you are located. (For remote or inaccessible areas it may take 2-3 business days longer)
epiplaromantica.gr gives you the opportunity to follow the progress of your order On-Line on the site of the transport company ACS Courier by filling in the shipment number in the form "Shipping Search"
In case your order is delayed or for any other reason, please contact us at the phones of the store 25410 31445 or by mail at info@epiplaromantica.gr
11. Returns - Changes
Caution! Returns are not accepted for products that have been processed based on the desired dimension, eg carpets, hallways. Also for hygiene reasons, returns for sleeping products, such as pillows or covers, are not accepted.
The basic condition for the return of the products is that they are not damaged or damaged and that their packaging is in its original condition without being torn or dismantled. Therefore, be careful when opening it.
Product Return Procedure
Return of products can be done in two method:
Α) Return of the product - upon contact - to our headquarters and on-site evaluation of the possibility of change.
Β) Through the courier company you send the product to us as follows: You pack the product (and its original packaging) in a larger package that ensures maximum protection during transport and include in it a document that informs us about the problem created but also the process of settling the financial issue you desire. Contact the Returns Department of the same post office and send us the product, noting that the return costs are borne by the sender.
Warning: If the product does not meet the above conditions, it will be returned to you, at the recipient's expense.
Upon return of the product, either your account can be credited for future use within 6 months, or a refund via bank account (within 15 days) from the date of receipt of the refund.
Due to the fact that product return is a process based on careful management, we will always be at your disposal for any help or information, as our goal is to avoid any misunderstanding or annoyance to the customer. Our priority is your satisfaction, so contact us either by phone or e-mail.
Changes
In case one of the products we sent you does not work for you, we can change it for you within 15 days of receiving it. In order for the change to be made, you will need to send us the product in the condition in which you received it in any way you wish (ELTA or Courier) and inform us (by phone or e-mail) that you would like us to send you another product. Shipping costs for changes are borne by the customer.
Caution! Return is not accepted for products that have been processed based on the desired dimension, eg carpets, hallways.
Also for hygiene reasons, returns to sleeping products, such as pillows or mattresses, are not accepted.
12. Cancellations
Your order can be canceled at any time if it has not been shipped. Cancellation is made by phone or email. The amount is returned in full and without any charge to the customer. Refunds are made the same way you paid, either by bank or credit card. If you do not receive the order and your order is shipped, then the product return case applies.
If you have paid by credit / debit card and wish to cancel your transaction and if the products have not been sent to you, you must inform us immediately within 24 hours of the purchase order, by e-mail or by phone, so that we can refund you immediately the amount charged to your credit / debit card.
Use of Cookies
We use the so-called cookies on our websites. Cookies are text files that allow us to make your visit to our website as comfortable as possible. This includes, for example, the default settings for the presentation of our website or shopping cart functions, as well as the possibility of a single registration, so you only need to register on our website once. Cookies contain a clear combination of letters / digits that identifies the browser you are using. These cookies are temporarily stored on your computer and are transmitted only to our server when you visit our website. We mainly use period cookies, which are not stored on your hard drive and are deleted when the browser is closed or after long periods of inactivity. You can view and delete cookies stored on your computer, and control how cookies are generally handled through your web browser settings.
Privacy Statement - Personal Data
A necessary condition for the commencement of the conciliation between us is the disclosure by you of some of your personal information. When you place an order, we will ask you for your full name, the address to which the products sold will be sent, your mobile phone number and optionally any other telephone number for your best service and the communication between us in case of need, the your email address (e-mail) etc. Also other information such as name, VAT number, competent Tax Office in case of invoice issuance.
The activity epiplaromantica.gr, strictly following the principles of personal data protection provided by the relevant laws and international conventions will not proceed to any illegal and without your prior approval their use.
The above, in no way discloses, publishes, sells, exchanges personal data and information that you trust us. Your personal information may be made public by the company, always in compliance with the procedure provided by law when required by a public authority, court, etc.
We at EPIPLAROMANTICA send account-related emails (such as order status alerts, password reset emails, etc.) to the email address provided. For this reason we need to save your email address while you remain our customer.
We use the information in the billing / shipping address section and may send it to a payment or payment method provider to:
- Identify the shipping and payment methods available for your site.
- Complete the payment or shipping process through the provider of your choice when completing the order when you place your order.
Some of our staff and / or vendors who sell products in our store and use the admin panel may have access to your data. We value your privacy so that access to the data is provided on a need-to-know basis in order for the store to operate. For example, a supplier only receives your data if you ordered something from it, so that the seller can fulfill that order.
If you decide that you no longer want to use our store and you want to remove your personal data from our database, send an email to info@epiplaromantica.gr.
If you believe that your personal information has been misused, you have the right to lodge a complaint with a supervisory authority. We are obliged under the EU Regulation (General Data Protection Regulation - GDPR) to inform you of this right. We do not really intend to misuse your data.
Prioritize online orders. After the stocks are exhausted, the remaining orders are considered invalid.
